Privacy Policy for ALDI Official Membership
Effective Date：2024. 12. 16
Updates Summary:
We have updated the ALDI Official Member Privacy Policy,
mainly as follows:
Added the scenario for customers to use vouchers in physical store
Added the scenario for customers to participate in ALDI Official WeChat group
activities
Preface
We recognize the importance of personal information you
entrusted to us. This means we are always committed to
safeguarding your privacy in accordance with laws and
regulations. Therefore, ALDI (China) Investment Co., Ltd has
developed this Privacy Policy for ALDI Official Membership
("Privacy Policy") and hereby inform you that this Privacy
Policy only applies to the products and/or services provided
by ALDI (China) Investment Co., Ltd ("ALDI China") or its
affiliates, including ALDI physical stores, "ALDI奥乐齐商城" WeChat Mini Program, "ALDI奥乐齐" WeChat official account and "ALDI奥乐齐" Official WeChat Group. This Privacy Policy does not apply
to services provided to you by any third parties, which are
governed by a separate privacy policy by the third party.
The handler of the personal information collected under
this Privacy Policy is ALDI (China) Investment Co., Ltd with
its registered office at Rooms 303-304, Building No. 9, No.
1045 Middle Huaihai Road, Xuhui District, Shanghai.
Please read this Privacy Policy carefully to be fully aware
of our policies before using any aforementioned products
and/or services provided by ALDI China. Please pay close
attention to the Privacy Policy in bold/in bold and underlined and make sure you fully recognize and agree to them
before using. In this Privacy Policy, we will explain to you how we
collect, use, store, share, transfer and disclose your
personal information when you use the products and/or services
we provide, and we will inform you of the ways to access,
correct, delete your Personal Information. If you have any
questions, comments or suggestions regarding the contents of
this policy, you may contact us through the contact details
set out in this Privacy Policy.
Your consent to this Privacy Policy means you acknowledge
that we collect and use your personal information in order to
provide you with our products and/or services in accordance
with this Privacy Policy, and we will seek your separate
consent based on your actual use if it is required under this
Privacy Policy.
This Privacy Policy is developed and implemented subject to
the following principles: Power Matches with Responsibilities,
Definite Purpose, Opt-in, Least Necessity, Openness and Transparency, Security
Insurance, and Subject Participation. If we need to handle your personal information for purposes
other than those set out in this Privacy Policy, we will
inform you in a reasonable way and obtain your consent prior
to such use.
This Privacy Policy will help you understand the
following:
1. The Collection and Process of Personal Information
2. Entrustment, Sharing, Transfer and Disclosure of Personal
Information
3. How We Protect and Store Your Personal Information
4. Access to and Correction, Deletion and Cancellation of
Personal Information, Change in Scope of Authorization or
Withdrawal of Consent
5. Cross-Border Transfer of Your Information
6. Protection of Personal Information of Children
7. How We Use Cookies and Similar Technologies
8. Future Updates
Appendix: Relevant Definitions
1 The Collection and Process of Personal
Information
In order to provide you with our products and/or services, we will collect and handle your
necessary personal information. If you refuse to provide
corresponding personal information, you will not be able to be
provided with the related products and/or
services.
1.1 Become a Member of ALDI
To join ALDI membership and enjoy membership services, you
should provide your mobile phone number and a verification code for registration on ALDI Mini Program and becoming an
ALDI member. In addition, we also provide you with membership
services through our WeChat official account. After you
authorize to log in to ALDI Mini Program Store with
your WeChat account, we will obtain your WeChat openid, WeChat unionid,
username, user id (ALDI Member code), mobile phone number
and log in status accordingly. If you do not wish to become a member, it is not necessary
to provide the above information, and you can still browse and
search the products and/or services at ALDI Mini Program
Store.
At ALDI Mini Program Store, you may fill in and change the
following information to help us improve your user experience,
such as avatar, screen name, birthday, region, gender, etc. However, if you do not add this information, it will
not affect your basic rights of membership.
When you participate in an ALDI membership activities, we may collect the consignee’s name, consignee mobile number, and shipping
address for the purpose of sending you activities gifts.
When you join ALDI Official WeChat group or become WeChat friends with Xiaoao, in order to facilitate communication, we may obtain your WeChat avatar, nickname, and WeChat
unionid. When you participate in ALDI Official WeChat group activities (for example,
you win a prize), the list of winners will include your WeChat avatar and a blurred version of your WeChat nickname.
1.2 Display, Notifications and Marketing of Products and/or
Services
To show you the details about ALDI physical stores and the
corresponding stock of goods and/or services within the
delivery radius, we may ask for your consent to obtain your location at your first login on Mini Program. If you do not authorize
us to collect your geolocation, you may type in
your shipping address or manually select an ALDI physical store. You can also disable the access to the location of your
mobile device, WeChat App or ALDI Mini Program after initial
authorization and use a shipping address or manual selection
to browse and search for an ALDI physical store.
In order to provide you with more convenient and
personalized products and services, as well as to improve
your shopping experience，We may collect your
gender, age, order information, behavioral preferences,
browsing records, search and favorite records,
WeChat
unionid, user id(ALDI Member code), phone number,
IP Address, device information and service log
information, interactions in WeChat Official Account and
ALDI WeChat Group, for comprehensive processing and analysis, with the aim to
display you personalized pages, send you personalized
advertisements or to send you pushes of products and
services or other information that you might be interested
in.
Please note that separate device information and service log information
are unable to identify a specific natural person unless we combine this non-personal information with
other information for the purpose of identifying a specific
natural person, or we combine it with personal information, in
this case, such non-personal information will be treated as
personal information during the period of combined use. We
will anonymize such information unless your consent is obtained or as otherwise
stipulated in laws and regulations.
If you wish to turn off the personalized recommendation
services, you can click the "Me" icon at the right bottom
corner of ALDI Mini Program to enter into Personal Centre and
click the “portrait” icon at the top left corner, click the
“My Information", and then click “Personalized recommendation”
to disable the services.
In order to provide you with marketing information related to
our goods and services, we may collect your gender, age, order information, behavioral preferences,
browsing records, search and favorite records,
WeChat
unionid, user id(ALDI Member code), phone number,
IP Address,
device information and service log information,
interactions in WeChat Official Account and ALDI WeChat
Group, so as to push our advertisements to you, or make
marketing phone calls to provide you with promotional
information, event notifications and other marketing
information of relevant products.
If you wish to unsubscribe the services of push
notification, commercial advertisements and telephone
marketing, you can click the "Me" icon at the right bottom
corner of ALDI Mini Program to enter into Personal Centre,
and click the “portrait” icon at the top left corner, click
the “My Information”, and then select “Privacy Settings”,
click the “Push Notification and Marketing Service” button
to disable the services.
Besides, you can also unsubscribe through our mini program
online customer service or through our customer service
hotline 400 -820-1973 to unsubscribe the above
service.
If you do not wish to receive push messages from ALDI
Official WeChat Account, you may click the “portrait” icon
in the top right corner of the page and click “unfollow”.
If you do not wish to receive push messages from ALDI
Official WeChat Group, you may click “…” button in the
top right corner of the Group page and click on “Delete and
Leave”.
If you do not wish to receive push messages from ALDI
Enterprise WeChat Account, you may click “…” button in
the top right corner of the page and click on “Delete the
contact”.
1.3 Order Placement and Order Management
In order to help you place an order through ALDI Mini
Program, you may provide at least the consignee's name, shipping address, consignee's contact
phone number, and delivery time slot at ALDI Mini Program Store. Meanwhile, the order
contains order information, including information about the goods and/or services you have
purchased, order number, order creation time, order amount,
order placement time, payment time, shipping time, logistics
status, and other order information. You may order goods and/or services for others through ALDI
Mini Program. In this case, you need to provide the name,
delivery address, contact number of the recipient and the
delivery time slot of that order. Please ensure that you have the right to provide the
aforesaid information of the actual subscriber. In the case of orders placed for a child, you need to
obtain consent from the guardian of the child prior to
place the order.
When you place an order for goods and/or services via other
channels (ALDI Scan & Go, physical stores), we will put your order information together and display them on ALDI Mini Program to make
it more convenient for order management. We collect this
information with the aim to facilitate your transaction,
ensure the security of your transaction, check your order
information, provide customer service and other purposes that
we explicitly state.
1.4 Payment for Products and/or Services
In order to complete payment for your order, you shall select
a payment method. We need to collect your order information, coupon information, transaction amount
and other information required by law, such as anti-money
laundering rules, to share with our business partners as a
way to confirm your payment instructions and complete the
payment.
When you require for an invoice, you need to provide us with
the necessary invoice information (invoice title, taxpayer
identification number, opening bank, address, telephone
number, relevant order and amount) and invoice acceptance
information (recipient, contact number, email
address).
1.5 Delivery of Products and/or Services
According to your transaction or order information, a service provider will deliver your order. You acknowledge
that the service provider will inevitably acquire and use
your transaction or order information (purchased product code,
purchased product name, purchase time, payment amount, the
quantity of goods purchased, order status, consignee’s
name, address, consignee’s contact number, delivery time
slot) to ensure that the goods and/or services you purchased
can be smoothly, safely and accurately delivered.
When your order is shipped, you can contact the deliveryman
via a phone call. But in this case, we need to access
your phone call. You have the right to deny the authorization,
if you do, you will not be able to call a deliveryman, but
it will not affect the use of other services we
provide.
To keep us informed and confirm the delivery schedule and
status in time, you acknowledge that we would
collect shipping information (shipping status, order delivered
time) from the delivery service provider, and thus provide
you with after-sales and dispute resolution services.
1.6 Customer Service and Dispute Resolution
If you bring up any dispute on pre-sales, in-sales or
post-sales consultation with online customer service or call
center, we may ask for necessary personal information for
verification to safeguard your account and the
system. If you call customer service directly through the Mini
Program, we need to access your phone call. You have the
right to refuse that authorization. If you do, you will
not be able to call customer service, but it will not
affect the use of other services we provide.
In order to contact you, help you resolve your inquiry as
soon as possible, or to record the resolution and its outcome,
we may keep a record of the communications/call logs and
related content between both parties, including member account information, transaction or order
information, and any other information you need to
substantiate the relevant facts thereto. If you make an inquiry, a complaint or offer
advice regarding a specific order, we will consult
your member account information and transaction or order
information.
We may also use other information about you that is
reasonably necessary to provide the service and to improve the
quality of the service, including information you provide when
you contact customer service, and information you send to us
in response to questionnaires in which you participate.
1.7 Your Comment on Products and/or Services
In order to redeem your voucher at an ALDI physical store, we
will ask for your permission to enable your device’s location access and request access to your device's camera. If you refuse to grant us permission to collect location
information or access the camera/camera, you will not be able
to use the corresponding products and/or services.
You may comment the products and/or services through the
comment channel or other information distribution method we
provide to you. When leaving your comments, you shall at least leave a star rating. In addition, you can enrich the content of your comments
with images and other forms with the device
camera or photo album
permissions enabled. We will collect your comments on products and/or services,
including images and texts, and present your username and comment content anonymously. We may use your comments as a reference to improve the
quality of our products and/or services.
Please be aware that the information you post publicly
may contain personal information or even sensitive
personal information about you or others, for example, an
image you uploaded may contain personal information.
Please consider carefully when you use our services to
share or even publicize information. We also reserve the
right to block and delete relevant information in lawful
circumstances.
1.8 Safety Guarantee
To improve the security of services provided by us, our
affiliates and partners, safeguard the personal and property
safety of yours, other users or the public, better prevent
security risks such as phishing, fraud, cyber vulnerabilities,
computer viruses, cyber-attacks, network intrusions, and
accurately identify violations of laws and regulations, we may
collect information about your device and service log information. We may use or integrate your member information,
transaction information and other basic information that
our affiliates or partners have obtained with your consent
or is allowed by laws for sharing to comprehensively evaluate possible risk of your account and
transactions, and to authenticate personal identity, detect
and prevent the security incidents, and take the necessary
records, audits, analyses, and treatment measures to ensure
the security of the services we provide.
1.9 ALDI Scan & Go
You may use ALDI Scan & Go on ALDI Mini Program to purchase and pay for products
and/or service at ALDI physical stores. This feature is based
on your device's camera permissions. With this permission enabled, you are able to scan store QR
codes and product barcodes to identify information of the
store, products and/or services and add the product and/or
service to your shopping cart, and later complete your
purchase via WeChat Pay or other payment methods.
In order to provide you with a better shopping experience, we
may collect and use your personal information for additional services (1.10). If you refuse to provide this information, it will not
affect your access to other basic functionalities on ALDI Mini
Program such as browsing, searching, purchasing and
commenting, but you may not get the user experience of
additional services.
1.10 Additional Services
Additional services include:
· Additional services based on location permissions: we will access your location information after you turn on
location permissions, but we will not aggregate the locations
at all time periods to form a trail of your whereabouts. Based
on your location information, we automatically match you with
nearby ALDI stores and available products and/or services for
delivery.
· Additional services based on camera permissions: you can use this feature to take photos or videos with
camera permissions turned on for posting comments, providing
proofs for communications with customer service.
· Additional services based on
voice recording permissions: you can directly use the microphone to consult and
interact with our customer service. In these scenarios, we
will collect and store your voice recording to provide you
with consultation and pre-sales/after-sales services.
· Additional services with album-based photo/video access and
upload permissions: you can use this feature to upload your pictures/videos
with album permissions enabled to post comments of products
and/or services, communicate with customer service to provide
proofs and so on.
You understand and agree that the above additional services
may require you to enable location information (geolocation), camera (camera), photo
album (photo gallery) permissions on WeChat App of your device, as a way to
collect and use the information based on these permissions. You can click on the "three dots" button in the upper right
corner of ALDI Mini Program and then click on the "Settings"
button on the pop-up window to view the status of location
information and turn it on or off at any time at your
discretion. You can also click "Me" - "Settings" - "Personal
Information and Permissions" in the lower right corner of
the WeChat main page to enable or disable the corresponding
permissions on the system permission management page.
1.11 Others
In case the information you provide contains personal
information about other users, you need to ensure that you
have obtained the proper authorization before providing such
personal information to ALDI Mini Program Store.
If we obtain your information indirectly from a third party,
we will ask the third party in writing to collect your
personal information with your consent in accordance with the
law before collection and inform you of the details of the
shared information. Any sensitive information involved must be
explicitly confirmed by you before being provided to us. In
this case, we will require the third party to make a
commitment to the legality and compliance for the source of
personal information. In the event of a violation by the third
party, we will expressly hold the third party legally
responsible for the violation.
We may collect personal information from the information you entered, online communications between
you and us, emails, and telephone conversations when you visit our Mini Program (including your
registration and purchase at Mini Program Store). We may keep
a record of that contact on file. When you use our Mini
Program, we may obtain device information about your activities and mobile devices.
1.12 Circumstances in Which Consent is not Required for
Authorization
You fully understand and agree that your authorized consent is not mandatory for us to collect
and use your personal information and that we may not respond to your requests for access, correction, deletion, cancellation of
personal information, change in scope of authorization,
withdrawal of consent, or requests for information in the
following circumstances:
· In connection with the performance of our obligations under
laws and regulations;
· Directly related to national security, defense
security;
· Directly related to public safety, public health, vital
public interests;
· Directly related to criminal investigations, prosecutions,
trials and sentence enforcement, etc.;
· To protect the life, property, or other significant legal
rights and interests of the subject of personal information or
other individuals, but it is difficult to obtain authorization
from the person;
· The personal information disclosed to the public by the data
subject themselves;
· Necessary for the conclusion and performance of a contract at
the request of the data subject;
· Collection of personal information from lawful public
disclosures, such as lawful news reports, open government
information and other sources;
· Necessary for the maintenance of the safe and stable
operation of the products or services provided, such as the
detection and disposal of the malfunction of products or
services;
· Other circumstances stipulated by laws and regulations.
1.13 Sensitive Personal Information
Sensitive personal information refers to the personal
information that is likely to result in damage to the
personal dignity of any natural person or damage to his or
her personal or property safety once disclosed or illegally
used, as well as the personal information of minors under
the age of 14.
When you use the above products and/or services provided
by us, we may collect and handle your sensitive personal
information as agreed in this Privacy Policy in accordance
with laws, regulations and business needs, and we will
specify the corresponding purpose and manner of handling
such information in this Privacy Policy and mark it in
bold letters. Your confirmation to this privacy policy
means that you consent to our handling of your sensitive
personal information. If you do not consent to our
handling of such sensitive information or need to withdraw
your consent, you may set the permissions as indicated in
this Privacy Policy. We will no longer handle your
personal information and we cannot continue to provide you
with the products and services corresponding to the
withdrawal of your consent.
If we need to collect and process other sensitive
personal information of you which is not specified in this
Privacy Policy, we will inform you of the processing
purpose and method for collecting such sensitive personal
information and seek your separate consent in accordance
with the laws and regulations.
2 Entrustment, Sharing, Transfer and Disclosure of Personal
Information
2.1 Entrustment
It refers to circumstances in which we delegate third
parties. Certain specific modules or functions of our products
and/or services are provided by external suppliers. As part of
our business operations, we may entrust competent business partners to handle your
personal information for the purposes specified in this
Privacy Policy only, and the business partners can only access
to the limited personal information they need to perform their
duties. We will enter into strict confidentiality agreements with
these
business partners and demand them to handle personal information
pursuant to our requirements, this Privacy Policy and any
other relevant confidentiality and security measures. If the business partner processes your personal information
beyond the agreed purpose and method of handling, it will
obtain your separate consent.
When we terminate cooperation with our business partners, we
will require them to delete related personal information and
cannot store or use it anymore.
We may engage suppliers, service providers and other business
partners to process your personal information. These business
partners include suppliers of goods and/or services that
provide us with goods, technical services, logistics services,
payment services, advertising services, data processing. We will only provide your personal information to the extent
necessary and reasonable, for example, to logistics companies
to complete a delivery or to payment institutions to complete
a payment.
2.2 Sharing
We will not share your personal information with any
companies, organizations or individuals other than ALDI China,
except in the following circumstances:
· We will share your personal information with other
parties with your express consent or authorization.
· We may share your personal information in accordance with
laws and regulations, or as required by the mandatory order
from competent government authorities.
· Share with our affiliated companies: your personal
information may be shared with ALDI Commerce (Shanghai) Co.,
Ltd, ALDI South Group and our other affiliates. We will only share your personal information to the
necessary extent, in reasonable quantities and for the
purposes stated in this Privacy Policy.
· Share with authorized partners: for the purposes stated in
this Privacy Policy only, some of our services may be provided
by authorized partners. We may share certain of your personal
information with authorized partners in order to provide
better customer service and user experience. Currently, our authorized partners include the
following types:
o Licensed Partner's SDK or other similar
application. Currently, the SDK (Software Development Kit) or
other similar applications from authorized partners embedded
in ALDI Mini Program Store and Official WeChat Group include:
§ Tencent Map and Location service SDK: collects information
about your device's location (GPS location, WLAN access
point, Bluetooth, base station and other sensor
information), collect your location information, access the
network to obtain map services, and use storage privileges
to save the map cache, which is used in location-related
business scenarios, such as showing you inventory
information around your location, facilitating your
selection of shipping addresses, and displaying delivery
information.
SDK Operator: [Tencent Technology (Shenzhen) Co., Ltd.]
Tencent Map and Location service SDK Privacy Policy: https://privacy.qq.com/document/preview/dbd484ce652c486cb6d7e43ef12cefb0
§ Wehat Open SDK：Collect your screen name, avatar , mobile phone number, and
realize the functions of sharing and adding to favorites
through wechat, wechat login and wechat payment.
Wehat Open SDK Operator:[
Tencent Technology (Shenzhen) Co., Ltd.]
Wehat Open SDK Privacy Policy: https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8
For companies, organizations, and individuals with whom we
share personal information, we will enter into strict
confidentiality agreements with them and demand them to handle
of personal information pursuant to our requirements, this
Privacy Policy and any other relevant confidentiality and
security measures.
2.3 Transfer
We will not transfer your personal information to any
companies, organizations or individuals except in the
following circumstances:
· With your express prior consent or authorization;
· In accordance with the provisions of laws and regulations or
mandatory governmental or judicial requirements;
· In accordance with agreements (including user agreements
signed online) or other legal documents signed with you;
· In the event of a merger, acquisition or liquidation
involving the transfer of personal information, we will demand
the new company or organization holding your personal
information to remain bound by this personal information
protection policy, otherwise, we will ask that company or
organization to seek your consent again.
We may also use non-personal, non-identifying information for
our own research. Under no circumstances will we or any of our
affiliates resell your personal information to marketing
agencies or any third parties without your express consent. In
the event of a merger, acquisition or liquidation involving
the transfer of personal information, we will require the new
company, entity or organization to continue to be bound by
this Privacy Policy, otherwise, we will require that company,
entity, or organization to re-solicit your consent.
2.4 Disclosure
We will not publicly disclose any of your personal information, except in
the following circumstances:
· With your express prior consent or
authorization;
· In accordance with the provisions of laws and regulations or
mandatory governmental or judicial requirements.
3 How We Protect and Store Your Personal Information
3.1 Information Protection
We have implemented security measures to protect the personal
information you provided to us against unauthorized access,
public disclosure, use, modification, damage or loss of your
personal information in accordance with the laws and industry
standards. We will take all reasonably practicable steps to
ensure no unrelated personal information is collected and to
protect the collected personal information.
We have successfully passed the rating evaluation of Level 3
cybersecurity and obtained a certificate of cybersecurity
protection level for the record issued by the public security
authorities. At the same time, we regularly hold security and
privacy protection training courses to enhance employees'
awareness of the importance of protecting personal
information.
Given that the Internet is not an absolutely secure
environment, we are legally responsible for any unauthorized
access, public disclosure, alteration, or destruction of
information that result from the failure of our physical,
technical management or protective facilities that
compromises your legal rights.
The Internet is not an absolutely safe environment. When
using services at ALDI Mini Program Store, we strongly suggest you not use any communication methods
other than those methods recommended by ALDI Mini Program to
send personal information. When it is unavoidable that you disclose your personal
information to a counterparty or potential counterparty,
please protect your personal information
appropriately. If you become aware that your personal information, in
particular your account number or password, has been leaked,
please contact us immediately so that we can act
accordingly.
In the event of a personal information security incident, we
will inform you in a timely manner subject to the requirements
of laws and regulations of the basic situation of the security
incident and possible impacts, the treatment measures we have
taken or will take, the suggestions that you may adopt to
prevent and mitigate risks, remedies for this incident,
etc. In addition, we will notify you promptly by e-mail, letter,
telephone, or push notifications of the circumstances of
your case. If it is difficult to inform the data subjects
individually, we will publish the information in a
reasonable and effective manner. At the same time, we will
report the handling of personal information security
incidents in accordance with the requirements of the
regulatory authorities.
3.2 Information Storage
Your personal information is stored within the territory of the People's Republic of China. We will only retain
your personal information for as long as necessary to achieve
the purposes described in this Policy, unless an extension
period is required, or it is allowed by the laws. When the retention period expires, we will delete or
anonymize your personal information as required by law.
4 Access to and Correction, Deletion and Cancellation of
Personal Information, Change in Scope of Authorization or
Withdrawal of Consent
4.1 Access and Correction
You can access and correct your personal information via the
following methods:
· You can log in to ALDI Mini Program, click on the "Me" icon
in the lower right corner to enter Personal Centre. You can
click on the corresponding icon or text to access your basic
information, order delivery information, orders, coupons,
points, comments and so on. You can correct or delete your
basic information and order delivery information through
Personal Centre;
· You can access or clear your search history by clicking on
the search bar on the Mini Program;
· If you are unable to access such personal information via the
above-mentioned path, you may contact customer service at ALDI
Mini Program Store.
If you would like to inquire other personal information
arising from your use of our products or services, you can
contact customer service at ALDI Mini Program or by calling
4008201973. We may verify your identity, process and respond
to your request within a reasonable time.
When you spot an error about your personal information we
hold, you have the right to request that we correct or
supplement it. You may do so by contacting customer service on
ALDI Mini Program or by calling 4008201973. We may verify your
identity, process and respond to your request within 15
working days.
4.2 Deletion
The information you can delete or purge directly from our
Mini Program pages includes your shipping address, basic
personal information and wish list.
In the following instances, you may raise a request to us to
delete personal information:
· If our handling of personal information violates laws and
regulations;
· If we collect or use your personal information without your
consent;
· If we process personal information in a way that violates
our agreement with you;
· If you no longer use our products or services, or if you
cancel your account;
· If we no longer provide you with products or services;
· Other circumstances as stipulated by laws and
regulations.
We may verify your identity. If we decide to delete your
information at your request, we will at the same time notify
the entities that received your personal information from us
and request them to delete your information promptly, unless
otherwise stipulated in laws or regulations, or unless these
entities are independently authorized by you.
When information is deleted from our services, we may not
immediately remove the same information from the backup
system, but we will delete it when the backup is
updated. Please note where the laws and regulations require a longer
storage period, or the deletion of personal information is
difficult to be realized technically, we will not handle your
personal information except for storage and necessary security
protection measures.
4.3 Cancellation
You can cancel your account at any time by one of the
following methods:
· When the ALDI Mini Program is operating, you can click the
"Me" icon at the right bottom corner to enter into Personal
Centre, and click the “portrait” icon at the top left corner, and
then click the "Account Cancellation "to submit the
application to cancel your account; or
· When the ALDI Mini Program is operating, you can click the
"Me" icon at the right bottom corner to enter into Personal
Centre, and click the "Customer Services "to contact customer service or call 4008201973 to apply for account cancellation.
Please refer to ALDI Mini Program Account Cancellation Notice
for conditions for account cancellation. Upon receiving
your request for account cancellation, we may verify your
identity and respond to your request within 15 working days.
After the cancellation of your account, we will
discontinue to provide you with products or services. We will
delete or anonymize your personal information at your request,
unless otherwise provided by law or regulation, in which case
we will no longer use the information in our daily business
activities.
4.4 Withdrawal of Consent or Change in the Scope of
Consent
You may change the extent to which we collect personal
information or withdraw your consent by deleting information,
turning off your device or software features.
Each business function requires certain basic personal
information to be completed (see this Policy 1.1 to 1.10).
Your withdrawal of consent will prevent us from continuing to
provide you with the corresponding services.
For the collection and process of any non-essential or
additional information, you may contact us to give or withdraw
your consent, or to change any of the consent for a single
service. When you change the scope of these permissions, we
will no longer process the personal information for which you
have withdrawn your consent. However, your decision to
withdraw your consent will not affect the processing of
personal information previously carried out on the basis of
your consent.
If you withdraw consent to this Privacy Policy in whole, we
will cancel your account, please follow the steps in Section
4.3 of this Privacy Policy to cancel your account.
4.5 Constrain information systems to make automatic
decisions
In some business functions, we may make decisions based
solely on non-human automatic decision-making mechanisms such
as information systems, algorithms, etc. If these decisions
significantly affect your legal rights and interests, you have
the right to request an explanation from us.
4.6 Respond to Your Request
If you do not wish to receive the emails from us, you can
contact customer service on ALDI Mini Program or
by calling 4008201973.
In the above-mentioned requests for access to your personal
information, correction, deletion and cancellation of your
personal information, withdrawal of consent or changes in the
scope of consent, we will respond within a reasonable period
of time. In terms of the requests to correct or delete your
personal information or to cancel your user account, we will
proceed with your request and respond within 15 working days.
For security purposes, you may be asked to provide a written
request or complaint, or otherwise prove your identity. We may
verify your identity before we process your request.
We will cooperate with your reasonable requests. Requests
that are unreasonably repetitive, require excessive technical
means, pose risks to the legal rights and interests of others,
or are highly impractical, may be denied.
In the following circumstances, we will not be able to
respond to your request as required by laws and
regulations:
· In connection with our obligations under laws and
regulations;
· Directly related to national security, defense
security;
· Directly related to public safety, public health, vital
public interests;
· Directly related to criminal investigations, prosecutions,
trials and enforcement of sentences, etc.;
· We have sufficient evidence of subjective malice or abuse of
rights by the data subject;
· In order to protect life, property and other important legal
rights and interests of yours and others but it is difficult
to obtain authorized consent from the party;
· Responding to your request will result in serious harm to
your legal rights or those of other individuals or
organizations;
· Regarding our trade secrets.
5 Cross-Border Transfer of Your Information
Generally, personal information collected and generated in
the course of our operations in the People's Republic of China
is stored within Chinese territory, unless
· The applicable law has express stipulations;
· With your explicit authorization;
· Your personal initiatives such as conducting cross-border
transactions via the Internet, etc.
In other cases, in order to provide you with a better
shopping experience and to conduct our business, we may
provide your personal information (including but not limited
to information you provide through personal initiatives such
as cross-border transactions over the Internet) to
our investors and other affiliates of ALDI South Group
outside China.
If it is necessary to transfer personal information across
the border, we will inform you of the purpose, the identity of the
oversea recipient, the relevant security measures and other
contents as stipulated by relevant laws , and seek your
separate consent in advance. We will strictly comply with the requirements of relevant
laws and regulations, and we will take all reasonable and feasible measures
including anonymizing or de-identifying personal
information as far as possible to protect your personal
information.
6 Protection of Personal Information of Children
We attach particular importance to the protection of the
personal data of minors. Children under the age of 14
shall not create their own user accounts without the
consent of their guardians. We suggest that children use
our Mini Program only with the consent of their guardians.
In cases where personal information is collected from a
child with the consent of a guardian, we will only use or
disclose this information as permitted by law or as
necessary to protect the child. If we find out that we
have collected personal information from a child without
the prior consent of the guardian, we will attempt to
delete the information as soon as possible. You may also
make a request to us for correction or deletion. If you
have any questions, suggestions or complaints about
matters related to children's personal information, you
may contact us through the methods provided in this
Privacy Policy.
7 How We Use Cookies and Similar Technologies
7.1 Cookie
In the future, ALDI China or its affiliates may set up
websites to provide you with products and services. With the
aim to make the websites work properly, provide easy access
and recommend content you might be interested in, we will save
local cache in the name of Cookie or Flash Cookie or
identifiers, site names, numbers and characters (collectively,
"cookies") provided by the browser or associated applications
on your computer or mobile devices. Cookies allow websites to
store data of the items in your shopping cart.
7.2 Cookie-Alike Technologies
In addition to cookies, we may also use cookie-alike
technologies on our websites or on ALDI Mini Program.
For example, we may cache some of your login and location
information in order to improve your user experience when
using our Mini Program.
8 Future Updates
As our business continues to thrive, we will review and
modify our policies regularly. We reserve the right to change
our Privacy Policy from time to time. When the purpose, manner
and scope of our collection and use of personal information
changes, we will post an updated version of the Privacy Policy
on ALDI Mini Program and remind you to read it via push
notification, email, pop-up or other means. We will collect,
use, share, and store your personal information in accordance
with the updated Privacy Policy only after you click to give your consent. The updated
Privacy Policy will apply to all our customers regardless of
when we collect your personal information.
If you have any questions about our Privacy Policies, or if
you have any inquiries or complaints, please contact us on
4008201973 or via online customer service. We will consider
and respond to all inquiries and complaints in writing within
15 working days.
Appendix: Definitions
ALDI physical stores: physical stores invested and operated
by ALDI (China) Investment Co., Ltd and its affiliated companies in the People’s Republic of China.
ALDI奥乐齐商城: “ALDI奥乐齐商城” Mini Program on WeChat
App.
ALDI奥乐齐: WeChat official account “ALDI奥乐齐” on WeChat App.
ALDI奥乐齐Official WeChat Group: the "ALDI奥乐齐" member benefits group running on the WeCom App.
ALDI Official Members: A member registered with ALDI’s own official channels,
including ALDI Physical stores, "ALDI奥乐齐商城" WeChat Mini Program.
Personal information: refers to all kinds of information
recorded electronically or in other ways that can
independently or in combination with other information
identify a specific natural person or reflect the activities
of a specific natural person.
Affiliated Companies: refers to companies that have direct or
indirect control relationship or equity relationship with ALDI
China including but not limited to ALDI Commerce (Shanghai)
Co., Ltd, ALDI South Group, etc.
Children: minors that are under 14 years old.