ALDI Third-Party Platform Store Member Privacy Policy

 

Updated on: 02 12, 2025

Effective from: 02 12, 2025

 

This Privacy Policy applies solely to the products and/or services provided by ALDI (China) Investment Co., Ltd. or its affiliated companies (“ALDI,” “ALDI China,” or “we”) through ALDI’s online stores operated on third-party instant retail e-commerce platforms (“third-party platforms” or “platforms”). It does not apply to products or services we provide through any other platforms or channels, nor to services provided to you by third parties, which are governed by their respective privacy policies.

The personal information processor under this Privacy Policy is ALDI (China) Investment Co., Ltd., with its registered address at Room 303-304, Building 9, No. 1045 Middle Huaihai Road, Xuhui District, Shanghai.

Before using the aforementioned products and/or services, please carefully read and fully understand this policy, especially the provisions highlighted in bold. You should pay particular attention to these provisions and ensure you fully understand and agree to them before using our services. Through this Privacy Policy, we aim to explain how we collect, use, store, share, and disclose your personal information when you use our products and/or services. We also explain how you can inquire about, modify, delete your personal information, cancel your membership, withdraw your consent, or change the scope of your consent.

Your agreement to this Privacy Policy indicates that you understand the personal information necessary for us to provide the products and/or services and agree to our collection and use of your personal information through third-party platforms as outlined in this policy. If separate consent is required under this Privacy Policy, we will request your explicit consent based on the specific circumstances of your use.

This Privacy Policy is developed and implemented based on the following principles: accountability, clear purpose, informed consent, minimum necessary use, openness and transparency, security assurance, and user participation. If we need to use your personal information for purposes not covered in this Privacy Policy, we will notify you reasonably and obtain your consent again before using it.

 

This Privacy Policy will help you understand the following:

1. Collection and Use of Personal Information

2. Delegated Processing

3. Sharing of Personal Information

4. Disclosure of Personal Information to Third Parties

5. How We Protect and Store Your Personal Information

6. Inquiry, Modification, Deletion, Membership Cancellation, Withdrawal of Consent, or Change in Scope of Consent

7. Protection of Children’s Personal Information

8. Future Updates

Appendix 1: Definitions

Appendix 2: Personal Information Processing Table

Appendix 3: Personal Information Disclosure Table

 

1.  Collection and Use of Personal Information

To provide you with our products and/or services, we collect and process necessary personal information via third-party platforms. Please refer to Appendix 2, Personal Information Processing Table in this Privacy Policy, for details about the third-party platforms ALDI collaborates with and the specifics of how your personal information is collected and used on different platforms. If you refuse to provide the required personal information, you may not be able to use the relevant products and/or services.

1.1  Helping You Become a Member

To help you register or link your ALDI membership on a third-party platform, we collect your mobile phone number via the platform. If you do not provide this information, you will not be able to use our membership services, though you can still browse and search for products and/or services in the ALDI store on the platform

To enhance your user experience, we may also collect your date of birth and gender through the platform to improve membership services. Providing this information is optional and will not affect your basic membership rights.

Once you successfully register for ALDI store membership on a third-party platform, you can view your membership details (such as membership code, points, coupons, validity periods, etc.; the specific details may vary depending on the platform) through your platform account. You acknowledge and confirm that the ALDI online store membership belongs to the platform. The ALDI store membership you hold on a third-party platform can only be used in the ALDI online store on that platform and cannot be transferred to other accounts or used in other online or offline stores operated by us. Upon activating or linking your ALDI store membership, you may enjoy exclusive membership benefits when shopping at the ALDI store, including member prices on designated products, member coupons, member points, and other membership privileges. The applicable stores on the platform and specific membership benefits may be subject to certain adjustments due to seasonal or operational factors of the stores. The specific details shall be based on the content displayed on the ALDI store page.

1.2 Personalized Recommendations and Commercial Advertisements

To provide you with more convenient and personalized products or services and to improve your shopping experience, we may collect your name, gender, mobile phone number, order details, address, and date of birth via third-party platforms. We may process and analyze this information to recommend products, promotions, or event notifications tailored to your preferences, display personalized advertisements, or conduct telephone marketing. For marketing messages sent via third-party platforms, we will label them with the platform’s name. If you wish to disable personalized recommendations or marketing notifications, you can contact ALDI Customer Service at 400-820-1973 to turn them off. To unsubscribe from marketing messages sent directly by ALDI, follow the instructions in the message. For marketing messages sent through third-party platforms, follow the respective instructions in those messages to unsubscribe.

1.3  Order Placement and Management

To process your orders and provide better after-sales service, we collect the following personal information via third-party platforms: name, mobile phone number, recipient’s name, delivery address, recipient’s contact number, delivery time, purchased product or service information, order number, order creation time, order amount, order placement time, payment time, shipping time, shipping status, and any additional order notes you provide. If you are ordering products or services for someone else, please ensure you have obtained their authorization before providing their information. For orders involving children, you must secure consent from their guardians beforehand.

1.4  Invoice Issuance

If you request an invoice, you must provide necessary invoice details (e.g., invoice title, taxpayer identification number, bank information, address, phone number, order details, and amounts) and invoice receipt information (e.g., recipient name, contact number, and email address).

1.5  Customer Service and Dispute Resolution

You may contact ALDI Customer Service via the platform’s store contact information for pre-sales, in-sales, or after-sales inquiries, or to request dispute resolution. To ensure account and system security, we may verify your membership identity and transaction or order information using the mobile phone number you provide.

To facilitate communication with you and to help resolve order inquiries, complaints, or suggestions as quickly as possible, or to document the handling process and outcomes of related issues, we may collect, use, and store your communication records and related content through third-party platforms. This includes membership account information, transaction or order details, and any additional information you provide to substantiate relevant facts.

1.6 Other

If the information you provide includes personal information of other individuals, you must ensure that you have obtained their lawful authorization before providing it.

1.7  Sensitive Personal Information

Sensitive personal information refers to data that, if leaked, illegally provided, or misused, could harm personal or property safety, significantly impact personal reputation or mental/physical health, or result in discriminatory treatment. It also includes information about children under the age of 14.

When you use our products and/or services, we may collect and process sensitive personal information as required by law or business needs, in accordance with this Privacy Policy. Such sensitive information, its purpose, and methods of collection will be explicitly stated and highlighted in bold in this Privacy Policy. By agreeing to this Privacy Policy, you consent to our processing of your sensitive personal information. If you disagree or wish to withdraw your consent, you can follow the instructions in this Privacy Policy to do so. Once consent is withdrawn, we will no longer process the corresponding personal information and may be unable to provide the associated products or services.

 

2.  Delegated Processing

Scenarios where we delegate to third parties: Certain specific functions of our products and/or services are provided by external vendors. As part of our business operations, we may delegate capable partners to process your personal information. We will only delegate the processing of your personal information for the purposes explicitly stated in this Privacy Policy, and partners will only access the personal information necessary to fulfill their responsibilities. We will sign strict confidentiality agreements with these partners, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and other relevant confidentiality and security measures. If a partner processes your personal information beyond the scope of delegation, they must obtain your separate consent. Upon termination or conclusion of our partnership, we will require the partner to return or delete the personal information, and they must not retain or use it.

 

Currently, we may delegate the processing of your personal information to suppliers, service providers, and other partners. These partners include vendors supplying goods, providing technical services, advertising services, data processing, and other products and/or services. Your personal information will only be provided within the necessary and reasonable scope.

 

3.   Sharing of Personal Information

We will not share your personal information with companies, organizations, or individuals outside ALDI China except under the following circumstances:

· We will share your personal information with other parties after obtaining your explicit consent or authorization.

· We may share your personal information as required by applicable laws, regulations, or mandatory requests from government authorities.

· Your personal information may be shared with ALDI Commerce (Shanghai) Co., Ltd., ALDI South Group, and other affiliated companies. We will only share your personal information within the necessary and reasonable scope and for purposes consistent with this Privacy Policy.

· When you register or link your ALDI membership on a third-party platform, we may check your mobile phone number (provided by the platform) against our existing ALDI official membership information to verify your membership status. We will share the verification result with the third-party platform to associate your ALDI membership with your platform account, enabling you to enjoy additional benefits and services. Please refer to Appendix 3 for details on how we share personal information with third parties.

 

4.   Disclosure of Personal Information to Third Parties

We will not disclose your personal information to any third-party processor unless we have obtained your prior explicit consent or are required to do so by applicable laws and regulations

 

5.  How We Protect and Store Your Personal Information

5.1  Information Protection

We place great importance on the security of your personal information. To protect your data from misuse, unauthorized access, disclosure, alteration, damage, loss, or leakage, we employ security measures that comply with industry standards. These measures include multi-layered technical safeguards, organizational frameworks, and management systems.

5.2  Information Storage

Your personal information is stored within the People’s Republic of China. We will retain your information only for the duration necessary to achieve the purposes outlined in this policy, unless an extended retention period is required or permitted by law. For example, the E-Commerce Law of the People’s Republic of China mandates retaining goods and service information and transaction records for three years from the date of transaction completion, while the Cybersecurity Law of the People’s Republic of China requires network logs to be retained for at least six months. After the retention period expires, we will delete or anonymize your personal information in accordance with legal requirements.

 

6.  Inquiry, Modification, Deletion, Membership Cancellation, Withdrawal of Consent, or Change in Scope of Consent

Since your personal information is collected indirectly via third-party platforms, when we receive a platform-generated request from you regarding querying, modifying, deleting, canceling membership, withdrawing consent, or changing the scope of consent, we may verify your identity and process your request within a reasonable time frame. You can also contact ALDI’s official customer service at 4008201973 to exercise these rights. If you wish to unlink your ALDI membership on a third-party platform, you can contact the platform directly through the methods it provides.

For requests to delete your personal information, we may not immediately remove the information from our backup systems, but we will delete it during the next backup update. If we are legally required to retain your personal information or if deletion is technically infeasible, we will retain the information solely for storage and necessary security measures.

If you withdraw consent or change the scope of your consent, please note that we will no longer be able to provide services corresponding to the withdrawn consent. However, your decision will not affect any personal information processing that occurred prior to the withdrawal. Additionally, please note that memberships registered through third-party platforms and those registered directly with ALDI are independent. Unless you request otherwise, withdrawing consent or canceling an account on one platform does not impact memberships or consent given on other platforms or directly with ALDI.

If you request to cancel your membership, please note that after cancellation, we will no longer provide member-exclusive offers and will delete or anonymize your personal information unless otherwise required by law. In such cases, we will cease processing your personal information for routine business purposes.

 

7.  Protection of Children’s Personal Information

We place special emphasis on protecting the personal information of minors. Children under the age of 14 should not create membership accounts without the consent of their guardians. For children’s personal information collected with guardian consent, we will only use or disclose such information as permitted by law or necessary for protecting the child. If we discover that we have collected a child’s personal information without prior guardian consent, we will take steps to promptly delete the data. You may also request corrections or deletions of such information through the platform or directly with us as described in this Privacy Policy.

 

8.  Future Updates

As our business evolves, we will periodically review and revise this Privacy Policy and reserve the right to make changes. If there are changes to the purpose, method, or scope of how we collect or use personal information, we will publish the updated Privacy Policy on ALDI’s store page on the third-party platform or on ALDI’s official website (www.aldi.cn). We will notify you of these updates through the platform or other feasible methods and prompt you to review them. If you do not agree with the updated Privacy Policy, you may withdraw your consent by contacting customer service at 4008201973 within one month of its publication.

 

If you have any questions, issues, or complaints about this Privacy Policy, please contact us via phone (4008201973) or online customer service. We will review and respond to all inquiries and complaints in writing within 15 business days.

Appendix 1: Definitions

Third-Party Platform: Instant retail delivery platforms partnered with ALDI, on which ALDI operates online stores.

ALDI Store: ALDI China’s online stores established on third-party platforms.

ALDI Official Member: Members registered through ALDI’s official channels, who enjoy exclusive member benefits on the ALDI WeChat Mini Program and in offline stores.

Personal Information: Any information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either independently or in combination with other information.

Affiliated Companies: Companies that have direct or indirect control or equity relationships with ALDI China, including but not limited to ALDI Commerce (Shanghai) Co., Ltd. and the ALDI South Group.

Children: Individuals under the age of 14

Appendix 2: Personal Information Processing Table

 

 

Appendix 3: Personal Information Disclosure Table